Cancellation & refund policy.

Once you have paid, your order is confirmed and cannot be cancelled, at any stage and for any reason. This applies to every coin and bar we sell, gold and silver alike, whether you ask from your account, by phone or by email.

Metal prices move all day. Your price is fixed the moment you pay, and we commit to the metal at that price, which is why an order cannot be undone afterwards.

We do not refund an order, and we do not take back, replace or exchange an item, for any reason, including a change of mind.

Because every order is final, please check before you pay:

• the metal, weight, design and quantity of each item;
• the delivery name, address, pincode and phone number;
• the total, which is fixed for the time shown at checkout.

At checkout you confirm that you have read this policy and that an order cannot be cancelled or refunded once it is placed.

If money left your account but no order was confirmed (because the payment failed, or because it reached us after your price lock had expired), there is no order, and the payment is returned automatically to where it came from. If you cannot see it after 7 business days, write to coinsandbars2026@gmail.com or call +91 99942 99940 with the payment reference.

Questions about an order: +91 99942 99940 or coinsandbars2026@gmail.com. If you are unhappy with how we handled something, see Grievance Redressal. Nothing on this page affects your rights under the Consumer Protection Act, 2019.